Frequently Asked Questions

Is the moss in the terrarium alive or does it need care?

The moss is preserved, not living. It retains its lush colour and texture without any watering, misting, or sunlight. This makes it ideal for those who love the look of nature but prefer a completely maintenance-free experience.

 Are all terrariums identical?

Each Glasgarten piece is inherently unique. Because our preserved landscapes are arranged by hand and made with natural materials, subtle variations in texture, shape, and composition are expected. These organic differences give every terrarium its own quiet character and individuality — no two are ever exactly the same.

What styles of interiors do Glasgarten terrariums suit?

Their refined, minimal design complements virtually any setting — from contemporary apartments and luxury offices to warm, organic homes. The clarity of the glass and the natural tones of preserved moss make them a seamless fit in both modern and rustic spaces.

Where are orders shipped from?

All orders are inspected, packed, and dispatched from Perth, Western Australia. Each terrarium is packaged in custom, fragile-grade protection to ensure it arrives safely anywhere in Australia.

Are these made to order or ready to ship?

Due to exceptional demand, all pieces are currently available by pre-order, with an estimated fulfilment window of 6–8 weeks while they are built and prepared by hand.
Items listed as In Stock are ready for immediate dispatch and will ship from our Perth warehouse within 1–3 business days.

Can I place a custom or bulk order?

Yes! We accept custom and corporate enquiries for larger orders, specific vessel types, or curated displays. Please reach out via our Contact page to discuss your project.

What is the best way to care for my terrarium?

Keep your terrarium indoors, away from direct sunlight, humidity, or heat sources.
Do not water or open it. To clean, simply wipe the glass gently with a soft microfiber cloth.

What if my order arrives damaged?

In the rare event of shipping damage, please photograph the item and packaging within 48 hours of delivery and contact us. Our Perth team will organise a replacement or refund as outlined in our Returns Policy.

How long will it last?

With normal indoor conditions and minimal disturbance, preserved terrariums maintain their appearance for years. Avoid extreme heat or UV exposure to preserve colour vibrancy.