Privacy Policy

This Privacy Policy explains how www.glasgarten.au (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”).

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your orders. We may also collect additional information when you contact us for customer support.

We refer to any information that can identify you as an individual as “Personal Information.”

Device Information

Examples collected: browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with our Site.
Purpose: to load the Site correctly for you and analyse usage to improve functionality.
Source: automatically collected through cookies, log files, tags, and similar technologies.
Disclosure: shared with our ecommerce platform, Shopify.

Order Information

Examples collected: name, billing and shipping addresses, payment details (e.g., card or accepted methods), email address, and phone number.
Purpose: to process and fulfil your order, arrange delivery, verify payment, send invoices and confirmations, and communicate with you. We may also use this information to screen orders for potential fraud and, if opted in, send marketing updates.
Source: collected directly from you.
Disclosure: shared with Shopify and other trusted service providers involved in order fulfilment.

Customer Support Information

Examples collected: your name, email, and any other information you choose to share.
Purpose: to provide customer service and after-sales support.
Source: collected directly from you.

Minors

We do not knowingly collect Personal Information from individuals under 16. If you believe your child has provided us with personal data, please contact us at privacy@glasgarten.au so we can delete it.

Sharing Personal Information

We share your information only with trusted third parties to provide our services and fulfil your orders.
We may disclose information if required by law, such as to comply with legal requests or protect our rights.

Behavioural Advertising

We may use your Personal Information to show relevant offers or ads.

Using Personal Information

We use your Personal Information to:

Process and fulfil orders
Communicate updates about purchases
Provide customer support
Manage our Site’s performance
Share product news, updates, or promotions (if you opt in)

Lawful Basis

If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your information under one or more lawful bases:

Your consent
Performance of a contract (e.g., fulfilling an order)
Compliance with legal obligations
Our legitimate interests (which do not override your rights)

Retention

We retain your Personal Information for as long as necessary to provide our services and comply with legal or tax obligations. You may request deletion or correction of your data at any time by contacting us.

Automatic Decision-Making

We do not engage in fully automated decision-making that significantly affects you.
Shopify may use limited automation (e.g., fraud prevention systems) that temporarily denylist IPs or cards linked to failed transactions.

Your Rights

Under the Australian Privacy Principles (APPs) and, where applicable, the GDPR, you have the right to:

Access and obtain a copy of your personal data
Request correction or deletion
Withdraw consent for marketing communications
Request data portability (EEA/UK customers)

International Data Transfers

Your data may be transferred and processed outside Australia (including Shopify’s servers in Canada and the United States). We take reasonable steps to ensure that any such transfer is handled securely and in compliance with relevant privacy laws.

Cookies

Cookies are small data files placed on your device when visiting our Site. They help us remember your preferences, improve loading times, and analyse traffic.

You can manage or disable cookies through your browser settings, but doing so may affect your browsing experience.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. The most recent version will always be available on this page.

Contact

For questions, privacy requests, or complaints, contact us at:
Email: privacy@glasgarten.au
Mail: Glasgarten, Perth, Western Australia

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/privacy/privacy-complaints

Last Updated: October 2025

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